Dr. Llanos-Contreras, Orlando

This article is oriented to the analysis of organizational and emotional variables in amateur sporting organizations. The general objective is to analyze the influence of organizational variables such as service quality, transactional leadership, and transformational leadership and emotional variables such as affective commitment, emotional attachment investment, and emotional attachment dividend to predict the credibility that members of amateur sporting organizations perceive, as well as their degree of identification and loyalty. The opinions of 203 members of Chilean amateur football teams [169 men and 34 women, with ages between 18 and 68 years (mean = 32.75 years, DT = 9.92)] have been analyzed through a self-completed questionnaire. To reach the objectives, two types of differential but complementary analyses, in the form of hierarchical regression models (from hereon, HRMs) and qualitative comparative analysis (from hereon, QCA), were performed. The results obtained suggest that the organizational variables are better predictors than the emotional variables in all of the cases. In the same way, the inclusion of the emotional variables improves the predictive capacity of the proposed models to explain identification and loyalty, but not in the case of credibility. In general, the variables considered seem to explain 37% of the credibility, 56% of loyalty, and 65% of identification. On the other hand, considering the results of the QCA, no variable turned out to be necessary. However, different combinations of variables (conditions) were observed that were able to explain between 47 and 91% of the cases of the variables analyzed. In general, based on these results, it was observed that the emotional variables were important in interaction with other organizational ones since they are present in the three combinations that most explain identification and loyalty and are also present in the three combinations that most explain credibility. This study contributes to the literature by supporting the importance of managing emotions in order for sporting organizations to be more successful.

Family firms’ risk-taking behaviour is central to these firms’ ability to recover from major loses after a natural disaster. Natural disasters pose a threat to family firms’ continuity, a primary goal for this type of firm. Accordingly, it is necessary to understand how socioemotional wealth importance and entrepreneurial orientation interact to influence family firms’ ownership risk, performance hazard risk and control risk in a post-disaster scenario. Using a sample of family firms from the Bío-Bío region in Chile, which was devastated by a massive earthquake in 2010, we performed partial least squares structural equation modelling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA). The PLS-SEM results partially support our hypotheses. The fsQCA results provide three, six and seven causal configurations that explain 34%, 67% and 72% of ownership risk, performance hazard risk and control risk, respectively. This article shows that the interaction between socioemotional wealth importance and entrepreneurial orientation is important to explain risk-taking behaviour by family firms in a post-disaster scenario.

The purpose of this paper is to determine how family and business priorities influence organisational decline and turnaround in a family business. Design/methodology/approach – Following critical realism as philosophical orientation, this research is based on an exploratory single case study. Findings–This research identified specific socioemotional wealth priorities driving is organisation decline and turn around. The study also determined how the family and business Dynamic leads to decisions that first trigger the organisational decline and then explain the successful implementation of turnaround strategies. Research limitation/implications – Findings of this research provide limited and contingent theoretical generalisation. Accordingly, replication and further quantitative research is required for a better understanding of this phenomenon. Practical implications – Managers can benefit from this paper by noting which behaviour could lead to organisational decline and which factors could lead to a turnaround. Similarly, managers can learn about the importance of the alignment of socioemotional wealth priorities as a critical response factor to determine whether to follow exit strategies or turnaround (succession) actions. Originality value – The study contributes to the organisational decline literature and family business literature. It advances the understanding of how family businesses should balance family and business priorities to avoid organisational decline and identify strategies success fully implemented for turning around.

This research aims to explore how work demands and resource variables affect the burnout and satisfaction of employees of family businesses in the context of the pandemic (COVID-19) and the moderation effect of fear of COVID-19 on this relationship. A sample of 214 Chilean family business employees is used for hypotheses testing. Results indicate that the demands and resources partially explain the burnout and satisfaction of employees of family firms during the pandemic. Employees’ fear of COVID-19 moderates the relationship between resources-demands and burnout-job satisfaction in family firms. This work contributes to understanding how these organizations can manage adverse scenarios to survive and continue operations.

The purpose of this study is to determine whether the image transfer theory and the elaboration likelihood model can provide a theoretical framework capable of assessing the influence of consumers’ product involvement and family firms’ identity communication through websites on consumer responses. This research conducted an experiment using an eye‐tracking technique measuring attention to family and nonfamily corporate websites. The procedure involved 120 participants. Consistent with the image transfer theory, family firms’ identity through websites positively impacts attitude toward the website and intention to buy. Additionally, the attitude toward the website affects the relationship between family firms’ identity through websites and the intention to buy. In line with the elaboration likelihood model, consumers’ product involvement negatively impacts the relationship between family firms’ identity through websites and intention to buy.

Ibero-America has been getting increasing attention from scholars in the last few years. Thus, management, finance and marketing research on firms and market functioning in countries from this region has been published in leading journals (e.g. De-la-Hoz and Pombo, 2016; Gomez-Mejia et al., 2007; Jimenez-Jimenez and Sanz-Valle, 2011). To keep learning about the “Challenges and Trends in Management for Ibero-America” is important for supporting new research on studies from Ibero-American countries. For building theory, contributions to this topic should not only respond to unsolved questions on the current literature, but also identify new challenges in terms of theoretical gaps, methods and new areas of research (Easterby-Smith et al., 2012; Eisenhardt and Graebner, 2007; Martinez et al., 2011). Hence, articles within this special issue have been selected looking to meet these criteria. This special issue published eight articles presenting the work of nineteen scholars from eighteen universities of ten different countries. These articles relate to topics on general management, sport management, knowledge management, marketing and finance. The articles’ approaches include quantitative approach based on primary data (survey), a quantitative approach based on secondary information, a qualitative multimethod approach, a mixed method combining qualitative content analysis with quantitative data analysis, a mixed method but using regression and qualitative compared analysis and an experimental design.

The objective of this study is to determine the socioemotional priorities that influence the entrepreneurial behaviour of family businesses. The sample includes 214 small and medium-sized family firms in the region of Biobío in Chile. The analysis methods include partial least squares (PLS) and qualitative comparative analysis (QCA). The results obtained through PLS show the direct influence of corporate reputation and social ties on entrepreneurial behaviour. In addition, QCA shows how the presence and/ or absence of different socioemotional variables determine entrepreneurial behaviour. Consequently, the study proposes new ways of measuring socioemotional wealth and identifies antecedents of entrepreneurial behaviour in family businesses.

Purpose: The purpose of this paper is to provide a tool for the integration of knowledge and the development of students’ capacities for analysis in the area of strategic management of companies. Mall Connection is a Chilean company that has developed mainly in the business of the commercialization of technological devices and their accessories. From this base, it has constructed a portfolio of related business and currently has expansion into neighbouring countries as one of its most important challenges. Design/methodology/approach: The case has been developed from primary sources of information, in-depth interviews with the management team of the company and secondary information obtained mainly from the Passport Euromonitor database. This information was processed, analysed and presented in the document so as to give support to the learning outcomes defined in the teaching notes. Findings: The breadth of the case offers flexibility in its application in corporate strategy and business courses. It allows external and internal competitive analysis of the strategy of the company. One central aspect is that it requires students to integrate the theory learnt in their courses with the practical experience described in the case to propose answers to the questions asked. Originality/value: The case is of great value in motivating the learning in MBA students and in courses of business strategy at undergraduate level. It is an original case that allows students to know experiences of entrepreneurship and strategic management in a Latin American context.

Understanding how family firms can use their family image to their advantage in communication strategies is an opportunity for business continuity. This study identifies the effects of family hotels' corporate brand strategy through radio advertising on customer perceptions and attitudes using family image communication literature and radio advertising research. Online experiment using radio ads from these hotels and a survey of 1002 participants from Chile and Spain were conducted. The results suggest that strategies improving the firm's ability to communicate the family image results in better consumer response in terms of expectation, perceived quality, visit intention, and willingness to pay more. We conclude that radio ads are an effective channel for communicating family firm images. Managers can take advantage of monetizing the benefits of family firm images through radio ads.

The success of women-owned businesses with regard to the stages of economic development of countries is under-examined on a global basis. This study explores the relationship between country economic and political contexts and assesses the importance of entrepreneurs’ networks and managerial skills on women’s entrepreneurial success. The research uses data from 22 countries chosen from multi-dimensional country context constructs (i.e., select economic and political factors) and measures both family and external moral and financial support and managerial skills. The results show that stock (managerial skill) and flow (family and non-family support) differentially influence women’s entrepreneurial success in countries at varying levels of competitive development. In particular, the results confirm the positive influence of managerial skills and family moral and financial support on women’s entrepreneurial success (based on annual income) in countries at a higher level of competitive development and confirm their negative influence in countries at a lower level of competitive growth. Moreover, the results reveal influences of non-family financial support (positive for highly competitive countries) on income but not nonfamily moral support. Public policy implications are discussed.